FAQ

Frequently Asked Questions (FAQ)

What do you sell?
We sell motivational wall art, metal prints, apparel, and home décor designed to inspire confidence, self-love, and positivity.

Are your products made to order?
Yes. All of our products are made to order. Each item is created specifically for you after your purchase is placed.

Where do you ship?
At this time, we only ship within the United States.
We do not offer international shipping yet, but we plan to in the future.

How long does it take to process my order?
Orders typically take 2–5 business days to be produced before shipping.

How long does shipping take?
After production, estimated shipping time is:

  • United States: 4–8 business days

These are estimates and not guaranteed.

Who do you ship with?
We ship using UPS, FedEx, or USPS, depending on your location and the most efficient method available.

Will I receive a tracking number?
Yes. Once your order ships, you will automatically receive a tracking number by email so you can track your package.

Do you offer free shipping?
Shipping costs are calculated at checkout unless a free shipping promotion is running.

Can I change or cancel my order?
Because all items are made to order, orders cannot be changed or canceled once production has started. Please review your order carefully before checking out.

What if my item arrives damaged or defective?
Contact us within 7 days of delivery at:
📧 info@looknthemirror.com

Please include:

  • Your order number

  • Clear photos of the issue

  • Photos of the packaging

We will arrange a replacement or refund when appropriate.

What if I received the wrong item?
If you receive the wrong product, size, or design, contact us within 7 days of delivery and we will correct the issue.

Do you accept returns or exchanges?
Because all items are custom made, we do not accept returns or exchanges for:

  • Wrong size ordered

  • Color preference changes

  • Design changes

  • Buyer’s remorse

We only replace or refund damaged, defective, or incorrect items.

What if I entered the wrong shipping address?
Customers are responsible for entering the correct shipping address.
We are not responsible for packages shipped to incorrect or incomplete addresses. Reshipping fees may apply.

What if my package shows delivered but I didn’t receive it?
Please:

  1. Check with neighbors or household members

  2. Contact the shipping carrier

  3. Contact us if the issue cannot be resolved

Will colors look exactly like they do on my screen?
We do our best to display products accurately, but colors may vary slightly due to screen settings and printing processes.

Are metal prints different from canvas or posters?
Yes. Metal prints offer a modern, luxury look with high vibrancy and a sleek finish. Canvas and posters provide a more classic style.

How can I contact you?
For any questions or concerns, contact us at:
📧 info@looknthemirror.com